Jobs

Ice Resurfacer

Summary

This position is for an ice resurfacer operator position at Cool Sports and is under the direct supervision of the Operations Manager. The purpose of this position is to provide a quality ice surface and clean facility for all users. Employees in this classification represent Cool Sports in a professional manner while performing the duties described below.

Principle Duties and Responsibilities:

  1. Maintain the ice surface, dasher boards and glass for quality and safety
  2. Operate and maintain the ice resurfacer and edger
  3. Keep locker rooms and shower rooms clean
  4. Keep rink area and spectator are clean
  5. Janitorial duties as assigned
  6. Attend regularly scheduled staff meetings and mandatory training sessions.
  7. Maintain a high level of ethical behavior and confidentiality.
  8. Participate in any in-service training.
  9. Present a neat, clean appearance, and have good hygiene
  10. Perform other duties as requested.

Minimum Qualifications

  1. Must be at least 18 years of age with current valid driver’s license.
  2. Ability to perform continuous physical activity.
  3. Must communicate effectively orally in a one-on-one and in group settings.
  4. Must be able to effectively communicate with the public and disseminate information with confidence.
  5. Hourly wage based on years’ experience and training

Salary                       $10.00 - $12.00/hr

Dates:                      Year round

Application Deadline: On going. Apply in person at Cool Sports, 110 South Watt Road, Knoxville, TN 37934 or complete online Employee Application.

For more information, contact Ronald Cohorst 865/218.4500 ext 224

Party Host

Summary

This position is for a Party Host/Hostess position at Cool Sports and is under the direct supervision of the Events Manager. The purpose of this position is to provide a fun and energetic party environment for all users. Employees in this classification represent Cool Sports in a professional manner while performing the duties described below.

Principle Duties and Responsibilities:

  1. Maintains a clean and safe environment for patrons and staff.
  2. Greets Parties as they enter
  3. Sets up birthday party rooms.
  4. Cleans up birthday party rooms.
  5. Executes policies and procedures professionally and accurately.
  6. Communicates accurate and professional information to patrons.
  7. Engages party at front desk, takes them through the facility to the party room area, and gets them pizza, drinks, and is responsible for all other aspects of the party.
  8. Responsible for attending staff meetings and trainings.
  9. Ensures highest quality of birthday party experience for guest of honor and parent(s).
  10. Acts as team member and assists in other capacity as needed.
  11. Responsible for completing all other tasks as assigned by supervisor.

Minimum Qualifications

  1. Ability to apply routine practices, rules/regulations, procedures to techniques that are relevant to assigned tasks.
  2. Previous Customer Service experience preferred.
  3. Ability to balance customer service and safety while creating a fun but orderly atmosphere.
  4. Be a minimum age of 15 years old.
  5. Have or be able to obtain CPR/First Aid/AED certification.
  6. Ability to present a neat, clean appearance and good hygiene.
  7. Ability to work a flexible schedule including nights and weekends.

Salary                       $7.25/hr

Dates:                      Year round

Application Deadline: On going. Apply in person at Cool Sports, 110 South Watt Road, Knoxville, TN 37934 or complete online Employee Application.

For more information, contact Ronald Cohorst 865/218.4500 ext 224

Skate Guard

Summary

Skate Guards will oversee and ensure the safety of customers using Cool Sports, while creating a fun, safe, and exciting environment.  They are responsible for ensuring that all customers behave in an appropriate manner and that all rules and regulations are followed at all times.  This position is under the direction of the Events Manager.

Principle Duties and Responsibilities

  1. Monitor the facility for unsafe conditions, and report such conditions to the manager.
  2. Know and enforce Ice Center rules, and emergency/safety procedures during Open Skate.
  3. Administer first aid as needed.
  4. Check rental skates in at the end of sessions.
  5. Examine skates for proper and safe condition; maintain rental skates as needed (changing laces and cleaning)
  6. Clean lobby, rest rooms, and other areas as needed.
  7. Assist manager on duty with prompt filing of accident/incident reports.
  8. Assist with birthday parties as needed.
  9. Resolve customer problems as necessary.
  10. Assist public and customers as necessary.
  11. Perform other duties as assigned.

Qualifications   

  1. Ability to apply routine practices, rules/regulations, procedures to techniques that are relevant to assigned tasks.
  2. Previous Customer Service experience preferred.
  3. Ability to balance customer service and safety while creating a fun but orderly atmosphere.
  4. Keen memory and ability to recall details of past incidents.
  5. Be a minimum age of 15 years old.
  6. Have or be able to obtain CPR/First Aid/AED certification.
  7. Ability to present a neat, clean appearance and good hygiene.
  8. Ability to work a flexible schedule including nights and weekends.

Real Task Simulated Experience:

Skate Guard candidates will have to demonstrate their skating skills and ability to create fun and keep order.

Salary:                     $7.25/hr

Dates:                       Year Round

Application Deadline: On-going. Apply in person Cool Sports, 110 S. Watt Rd, Knoxville, TN 37934 or complete online Employee Application.

For more information, contact Ronald Cohorst, 865/218.4500 ext 224

Building Supervisor

Summary

Working under the direction of the Events Manager, the individual will be responsible for ensuring customer satisfaction in a safe, clean ice skating environment, supervising staff. Nights and Weekend availability. 

Principle Duties and Responsibilities:

  1. Supervise staff to perform the necessary operations to give excellent service and maintain a clean facility.
  2. Monitor the facility for unsafe conditions, and report such conditions to the manager.
  3. Be familiar with and ensure that Cool Sports rules and emergency/safety procedures are followed.
  4. Open, close, and secure facility.
  5. Collect user fees for admission to Cool Sports.
  6. Must be able to maintain cash control of the safe and front desk drawer, as well as perform necessary financial reports.
  7. Perform all procedures for Front Desk Operation.
  8. Be familiar with job duties for all part time staff positions (Front Desk, Concessions, Party Host/Hostess, Skate Guard, etc.) and be able to fill in for them when needed.
  9. Attend required staff meetings, training, and seminars; maintain required certifications
  1. Appropriately welcome and respond to calls, questions, concerns, and feedback from customers regarding the performance of peers or other Cool Sports staff. Direct calls to appropriate personnel as needed.
  1. Assist public and customers as necessary.
  2. Assist with the various programs and skate sessions as needed.
  3. Be knowledgeable about Cool Sports activities and programs.
  4. Supervise use of building and groups when needed.
  5. Distribute general information and forms.
  6. Clean lobby, rest rooms, snack bar, and other areas as needed.
  7. Perform other duties as assigned.

Qualifications:

  1. High School diploma with the ability to read, write, and do simple mathematics.
  2. Previous supervisory experience preferred.
  3. Ability to apply routine practices, rules/regulations, procedures, or techniques that are relevant to assigned tasks.
  4. Ability to communicate effectively both orally and in written form with customers, supervisors, and the general public.
  5. Have or be able to obtain CPR/First Aid/AED certification.
  6. Ability to present a neat, clean appearance and good hygiene
  7. Ability to work a flexible schedule including weekday mornings, nights and weekends.

Salary:    $10.00 - $10.25

Dates:    Year Round

Application Deadline: On going. Apply in person at Cool Sports, 110 South Watt Road, Knoxville, TN 37934 or complete online Employee Application.

For more information, contact Ronald Cohorst 865/218.4500 ext 224

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Employment Application